Consumer Council for Water Responds to 99.5% of Customer Queries within Five Days

Consumer Council for Water implemented Oracle RightNow Dynamic Agent Desktop Cloud Service, Oracle RightNow Web Self-Service Cloud Service, and Oracle RightNow Knowledge Foundation Cloud Service to improve management of customer inquiries and complaints about water and sewerage services. With a centralized, real-time system, Consumer Council for Water can respond to 99.5% of all customer inquiries, within a five-day service level agreement.