SMART Technologies migrated its Oracle E-Business Suite Release 12 and Oracle Business Intelligence Enterprise Edition to Oracle Managed Cloud Services and rolled out Oracle Hyperion and Agile product lifecycle management applications in the Oracle cloud. The company achieved greater than 99.9% reliability for business-critical applications—exceeding the service level agreement. It relies on the functional service desk to help optimize business processes around Oracle E-Business Suite, Advanced Supply Chain, Oracle Hyperion, Oracle Business Intelligence Enterprise Edition, and Agile Product Lifecycle Management applications through process improvement workshops, implementation, enhancements, and functional help-desk capabilities.
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