Gogo deployed the Oracle Service cloud to build on its position as the leading in-flight connectivity and entertainment provider, and to differentiate itself through a superior customer experience. The flexible, easy to use, cloud customer experience solution is helping Gogo make flying a more pleasurable, social and satisfying experience. In doing so, it has helped Gogo reduce customer service costs, decrease problem resolution time and deliver the best possible customer experience at 30,000 feet. From network troubleshooting to login issues, Gogo handles more than 1,500 real-time customer care interactions each day.
↧