Jiva, has implemented Oracle Service Cloud to manage its multi-channel customer experience. Jiva customers need easy access to timely, reliable and relevant service information. Oracle Service Cloud helps enable Jiva customers find the answers they need through a seamless experience regardless of the channel that customers choose to engage in. Jiva customers now have access to self-service tools, allowing Jiva to streamline its customer service function, improve the customer experience and reduce business costs and complexity.
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